The Essential Guide to Making Effective Collection Calls eBook
Do you want to boost profits and secure the future of your business without doing any extra work?
This may seem like a bold promise and the sort of thing some of the fly-by-night “business guru” might offer but there’s actually a very simple way to achieve this.
All you have to do is get paid for the work you have already done!
It sounds simple and it actually is, but it’s something that an increasing number of businesses struggle with. Late payments are becoming more and more of a problem and they’re putting an end to the hopes and dreams of too many business owners and entrepreneurs.
Don't become one of them!
One of the simplest ways to get paid the money you’re owed is to make more effective collection calls.
Unfortunately, many people avoid making collection calls and in my experience, there are two main reasons for this.
- They don’t know what to say; and
- They feel awkward asking their clients for payment due to the fear of losing future business.
The first reason is easy to resolve. All you have to do is follow the three stage formula I give you in this eBook.
Stage 1 is to prepare for the call
This is essential because it ensures you get the most out of the call and helps you overcome any nerves or concerns you may have about making the call.
I help you prepare for the call by talking you through three questions:
- What do you want to achieve from the call?
- Who are you going to call?
- What information do you need to hand to answer any likely questions from your client?
Stage 2 is to make the call
There will be three parts to the conversation – the introduction, the main purpose of the call and the closing. I tell you what to say in each part including giving you a ready response for the top 8 excuses you will likely here for the late payment
Stage 3 is to follow up
After making a collection call you need to do three things:
- Make a note of what was discussed;
- Confirm to your client, in writing, what was agreed; and
- Diarise any agreed dates so you can follow up if necessary.
I explain why this is important and how it can help you recover every penny you’re owed.
Free bonus eBook
The second reason people don’t like making collection calls is the fear of losing future business.
This is an understandable concern, but is it really justified?
I come across this concern all the time but if handled in the right way, there’s no reason why you cannot get paid faster and keep your clients happy. I explain how you achieve this in another eBook I have written “How to get paid faster and keep your clients happy” and if you download “The Essential Guide to Making Effective Collection Calls” today, I will give you a copy of this eBook for free.
Making tough calls doesn’t have to be tough.
In my early days as a solicitor, I hated making them too. But I persisted, learnt from experience and with practice they became easier. My results improved too!
I’ve now making tough calls on behalf of my clients for well over a decade so there’s not many situations I haven’t experienced or excuses I haven’t heard. I’ve distilled all of that experience into these eBooks so now there’s no reason why you cannot be just as effective as me at calling clients to discuss late payment issues.
Late payments are crippling many businesses but this doesn’t have to be a problem that affects you.
When I read the press and see stories about another business forced to close its doors because of late payments, it always seems to be someone else’s fault. It’s either the government’s fault for not implementing new legislation, the bank’s fault for not lending or the big business’s fault for bullying those further down the supply chain.
Never does the business take responsibility and say, “We could have taken a tougher stance with our debtors.”
Now, I’m by no means excusing the actions of the government, banks and big businesses and if you read my blogs, you will see that I have been highly critical of them.
However, if you want to be paid faster you need to take action yourself.
Don’t wait for someone else to resolve the problem out for you because it will never happen.
Think back to when you started your business, the dreams you had, how you were going to revolutionise your industry and how you were going to build the lifestyle you dreamed of.
If you haven’t achieved this yet, slow paying clients are probably a major contributing factor.
But they don't need to be.
I can help you turn this around and get you back on track but you must take the first step and you can do that by downloading a copy of this eBook today.